FAQs
Frequently Asked Questions
What kinds of lighting products can I shop at Morrow Wren?
Morrow Wren offers lighting products including chandeliers, pendant lights, wall lights, and related lighting products.
Please review each product page for the specific information available for that item.
How do I choose the right lighting product for my space?
Start by reviewing the product details shown on the individual product page and comparing them with your own space, preferences, and requirements.
Because product details can vary from item to item, we recommend reviewing the applicable listing carefully before placing your order.
Where can I find product details before ordering?
Available product information is displayed on the individual product page.
Please review the details and options shown for the specific lighting product you are considering before completing checkout.
Can I contact Morrow Wren if I have a product question before ordering?
Yes. If you need clarification about information shown on a product page, contact us at info@morrowwren.com.
We aim to respond within 48 business hours.
Can I order from outside the United States?
Morrow Wren currently sells and ships orders within the United States.
What currency will I be charged in?
All purchases with Morrow Wren are processed in USD.
Is standard shipping free?
Yes. Morrow Wren provides free standard shipping for orders shipped within the United States.
What should I do if I have a problem with an item I received?
Contact us at info@morrowwren.com with your order information and a description of the issue.
We will review your request and provide the applicable instructions.
Please wait for our instructions before sending a product back.
Can I exchange a lighting product?
Exchanges are available for eligible products.
To request an exchange, contact info@morrowwren.com. If your request is approved, we will provide the applicable exchange instructions.
Return shipping is free for approved exchanges.
Should I send a product back to the Morrow Wren Operating Address?
No. The Operating Address is not designated as a Return Address.
You must first contact us to request a return or exchange. If approved, you will receive the applicable return instructions and destination.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.